Please call us anytime, +1 (980) 221-0401, and feel free to leave us a message if we can't answer in time.

Please email us, [email protected], anytime you'd like.

We're located in a town right outside of Charlotte, North Carolina. Our address is 214 Adrian Street, Mount Holly, NC 28120.

Monday through Friday: 8am to 5pm EST

Each greenery panel is 20" x 20" (2.7 square feet). To calculate the number of greenery panels you will need you will multiple the length x width of your space and then divide that number by 2.7.

For example, if you have an 8 ft x 8 ft wall the formula would be:

(8 ft x 8 ft) / 2.7 = 24 greenery panels

If you have any questions about the number of greenery panels needed, please reach out to our customer service team at [email protected] and we will be happy to assist.

Each deck tile is 12" x 12" (1 square foot). To calculate the number of decking tiles you will need you will multiple the length x width of your floor space.

For example, if your floor space is 10 ft x 10 ft the formula would be:

10 ft x 10 ft = 100 deck tiles

If you have any questions about the number of deck tiles needed, please reach out to our customer service team at [email protected] and we will be happy to assist.

Each grass tile is 12" x 12" (1 square foot). To calculate the number of decking tiles you will need you will multiple the length x width of your floor space.

For example, if your floor space is 10 ft x 10 ft the formula would be:

10 ft x 10 ft = 100 grass tiles

If you have any questions about the number of grass tiles needed, please reach out to our customer service team at [email protected] and we will be happy to assist.

Our decking tile (acacia wood, teak wood, slate stone, and artificial grass) are designed to be installed on a completely flat, firm and level surface. For best performance, the surface must be flat and level (no slopes, dips or uneven areas), solid and stable (no soft ground or loose gravel) and well drained. 

Tiles are designed as a floating system and may shift during use if not properly contained. For best stability, installations should be fully enclosed within a basin, recess, or surrounded by fixed walls, edging or permanent boundary restraints.

Our deck tiles are designed for ground-level applications only. Installation on upper floors, rooftops, balconies, terraces, or raised structures is done at the buyers own discretion and responsibility. When installed above ground level, tiles are more exposed to wind and weather. This can increase the risk of tiles lifting or shifting and can create a safety hazard. We are not responsible for movement, lifting, damage or any resulting issues by installation above ground level. 

If you have any questions about the installation, please reach out to our customer service team at [email protected] before buying.

All Orders Ship Free in the Contiguous United States. We ship all orders within 2 business days using FedEx Ground or USPS depending on order size and location. For bulk orders, we may contact you to see if you can accept palletized shipments. We also accept local pickup. Please contact us if you would like to pick your order up in person.

For international orders and orders outside of the contiguous United States, please contact our customer service team at [email protected] for a shipping quote before placing your order.

If the order has already been placed, our team will reach out to you via email with an up-to-date shipping quote. If the shipping quote is not approved by the customer, we will happily refund the order for you.

If you have any questions or concerns on international shipping, please reach out to us before purchasing.

We offer a 30 day return policy. Customers are responsible for procuring a return shipping label and paying for any return shipping fees. Orders may be applicable to a 20% restocking fee. If you have any questions, please email our customer service team at [email protected]

In the event that a wholesale order cannot be fulfilled in its entirety due to stock limitations or other factors, we may need to place items on backorder. A backorder is the reservation of products that are out of stock, with the intention of delivering them at a later date once they become available.

To secure products on backorder, we require a 50% deposit upon placing the order. This deposit is a sign of commitment from both parties - our valued customer and 3rd Street Inn. It helps us ensure that you will receive the products you need as soon as they are available, while also safeguarding our resources and inventory

We understand the importance of timely delivery for your business, and we will provide you with an estimated delivery date for backordered items. Please note that backorder timelines can vary based on product availability, manufacturing lead times, and shipping. We will make every effort to minimize delays and keep you informed about the progress of your order.